Deals and Discounts
Yes! Follow us on Facebook, Instagram, or Twitter to be among the first to find out about our promotions and discounts or sign up for our newsletter to get 10% off on your first order and get access to exclusive deals and giveaways.
Order and Payments
We accept Visa, MasterCard, and PayPal for all purchases at the time of purchase.
Just choose which method you prefer and complete the information required in the check-out.
We offer Klarna payments as well - for Swedish customers only at the moment, and we are looking into integrating Klarna for more countries available.
It could be one or more of the following reasons:
Your card may not be authorized for online purchases.Your card balance does not meet the total cost of the purchase.The information entered may not be correct.Your card may have a spending limit that is exceeded by the cost of the purchase. The check out system is functioning incorrectly and may need to refresh.
If you want to change your order, please contact our Customer Service as soon as possible: email@example.com
We will try to do our best in order to fulfill your request. However, we cannot cancel or change an order once it has been shipped. Remember you still have 14 days after delivery to return it.
Shipment and Delivery
You will be notified via e-mail once your order has been shipped. You will also get a tracking number that you can use to monitor your package on the carrier’s Track & Trace service or on our tracking page.
Delivery time in Europe may varies from 3 to 7 business days, depending on destination and the type of shipping you select.
Delivery time for countries outside of Europe is normally from 7 to 14 business days depending on the destination.
Please note to destinations outside EU, where customs procedures can be applied: we cannot guarantee these timeframes. Please keep in mind that additional costs might occur for orders outside the EU.
Please note that delays can happen due to the Covid-19 situation. Find updates here.
For orders greater than £40 (or similar amount in other currencies) we provide free shipping. For orders less than £40 the standard shipping cost is £8 for EU countries and £12 for countries outside of EU.
Returns, Exchanges, Refunds
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, credit or exchange. Please read the information below carefully to learn more about our return, refund, and replacement policies.
All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
Step 1) To return an item, please email customer service at firstname.lastname@example.org to get a confirmation.
Step 2) After receiving our confirmation, place the item securely in its original packaging and include your proof of purchase and mail your return in the warehouse address (to be provided by our customer support).
Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two weeks to process returns from the receipt of your items. We will inform separately if your return take more than 2 weeks, as return also subject to goods availability and also your location.
For defective or damaged products, please contact us at email@example.com
Please send photos of the defects you find in the product with an explanation how/why it got damaged. It will help us to verify your request quickly.
After we confirm your claim, we will arrange refund or exchange shortly.
The RunMask is the only product for which we have a no return policy due to health and safety reasons.
Fix or Rent a Backpack
Yes. If you live in Sweden you can rent out our Backpack Pro 2.0 for testing and making a well-informed buying decision.
This initiative is a part of our Sustainability program. Learn more here!
Yes. Once in a year, we run the #RenewWeek, when we give all customers a chance to renew their backpacks.
The #RenewWeek is a part of our Sustainability program. Learn more here!