FAQs - Frequently Asked Questions

Do you provide any package deals / discounts?

Yes! Follow us on Facebook, Instagram or Twitter to be among the first to find out about our promotions and discounts or sign up for the newsletter on our website.

How much do I have to pay for shipping?

For orders greater than £40 (or similar amount in other currencies) we provide free shipping. For orders less than £40 the standard shipping cost is £8 for EU countries and £12 for countries outside of EU.

How long will it take to receive my order?

Standard delivery takes up to 7 days for EU and up to 14 days worldwide. Please use the tracking number provided to monitor the shipping status.

Which countries do you deliver to?

Orders can be shipped to any country worldwide. 

How can I track my package?

We will send you an email about the shipping information once your order has shipped. After shipping, you can track your package on the shipping company website.

How do I change my shipping address?

Please contact us via contactus@iamrunbox.com

What payment methods do you accept?

We accept Visa, MasterCard and PayPal for all purchases at the time of purchase.
Just choose which method you prefer and input the information required.
We offer Klarna payments as well for Swedish customers only, but we are looking into integrating Klarna for more countries available. 

I am having trouble paying online. What could be the problem?

It could be one or more of the following reasons:
  1. Your card may not be authorized for online purchases.
  2. Your card balance does not meet the total cost of the purchase.
  3. The information entered may not be correct.
  4. Your card may have a spending limit that is exceeded by the cost of the purchase.
  5. The check out system is functioning incorrectly and may need to refresh.
Please contact us for help if required.

Do I need an account with you?

No, you do not need an account to shop with us. 

What if I want to return any IAMRUNBOX product?

For all of our products bought at IAMRUNBOX website we give 30 days money back guarantee, provided that items are unused/undamaged and have their original packaging. We will carry out the refund using the same payment method you chose for your initial purchase. We will refund you the purchase price already paid by you and the delivery costs of your initial purchase, but not the return costs. The refund is made within max. 14 calendar days after receipt of the returned items.